Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers at certain times of the year. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another similar color.
 
Feel free to add anything you like to the "special delivery instructions" section, while placing your order. For example, "please do not put any pink fragrant lilies, my mom does not like the smell of those."

We will always use our best judgement here at English Country Flowers Ltd and stand behind our products & services.

You can view our Terms and Conditions and Privacy Policy online.

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English Country Flowers Ltd - 221 South St. Oyster Bay, NY, 11771 - Tel: (516) 624 9870

 English Country Flowers your local florist in Oyster Bay, NY. This is our website, order direct online or telephone, if you're local please visit our shop. We provide direct flower delivery in New York: Brookville, Centre Island, East Norwich, Locust Valley, Mill Neck, Oyster Bay, Oyster Bay Cove and Syosset.  We deliver to Zip Codes 11773, 11771, 11548, 11560, 11545, 11791, 11732, 11709.